FAQ

1. What is the quality of the jewelry pieces?

At JanakNandiniJewels, we are committed to offering high-quality and durable jewelry pieces. Our products are crafted with precision and attention to detail, ensuring that they meet the highest standards of quality. We use only the finest materials and stones to create jewelry that is not only beautiful but also long-lasting.

2. How can I contact JanakNandiniJewels?

You can contact us through the following channels:

- Phone: 9772777515 / 9314032081

- Email: janaknandinijewels@outlook.com

3. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, are not eligible for return. For more details, please refer to our refund policy.

4. How long does shipping take?

Orders are usually processed and shipped within 48 hours. Please note that personalized items may take longer to process. If your order includes both personalized and non-personalized items, the order will be split, and the non-personalized items will be delivered first. Once your order is shipped, you will receive tracking details via WhatsApp, email, and SMS.

5. Do you offer free shipping?

Yes, we offer free shipping on all orders over Rs. 449 within India. However, please note that free shipping is not available for international orders and returns.

6. Can I exchange an item?

If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Please refer to our refund policy for more information on returns and exchanges.

7. What if my item is defective or damaged?

If you receive a defective or damaged item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right. Please refer to our refund policy for more information on damages and issues.

8. Can I cancel my order?

Please contact us as soon as possible if you wish to cancel your order. Please note that personalized items may not be eligible for cancellation.

9. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be processed within 10 business days and will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

10. Can I return sale items or gift cards?

Unfortunately, we cannot accept returns on sale items or gift cards. Please make sure to review the product details and terms before making a purchase.

Refund Policy

Our refund policy allows for returns within 30 days of receiving the item. To initiate a return, please contact us at janaknandinijewels@outlook.com. For more information on our refund policy, including exceptions and non-returnable items, please refer to our refund policy section.