Refund & Return Policy

At JanakNandiniJewels, we strive to provide our customers with the highest quality jewelry pieces. However, we understand that there may be instances where you need to return or exchange an item. This Refund & Return Policy outlines the guidelines and procedures for returning or exchanging your purchase.

Returns

If you are not completely satisfied with your purchase, you have 7 days from the date of receipt to request a return. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with all tags and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, are not eligible for return.

To initiate a return, please contact our customer service team at janaknandinijewels@outlook.com. Once your return request is approved, we will provide you with a return shipping label and instructions on how and where to send the package. Please ensure that the item is securely packaged to prevent any damage during transit.

Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

Exchanges

If you would like to exchange your purchase for a different item, please follow the same process as outlined for returns. Once your return is approved, you can make a separate purchase for the desired item. Exchanges are subject to availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will evaluate the issue and make it right by either providing a replacement or issuing a refund. Please inspect your order upon receipt and notify us within 48 hours of any damages or defects.

If you have any further questions or concerns regarding our Refund & Return Policy, please contact our customer service team at janaknandinijewels@outlook.com. We are here to assist you and ensure your satisfaction with your JanakNandiniJewels purchase.